Margaret Muthoni Kariuki1 and Fredrick Muthenya Kasomi2
1School of Business, University Of Nairobi, Nairobi, Kenya
2School of Business University of Nairobi, Nairobi, Kenya
Corresponding email: magmuth@uonbi.ac.ke
The main objective of the study was to establish the perception of Kenyan citizen’s on
improvement of public service delivery since the implementation of performance contracts
in Kenya. The accessible target population comprised of Kenyan citizens residing in
Nairobi County. The researcher targeted respondents from the state corporations,
government ministries and local government. Results confirm that there is a significant
improvement of service delivery interns of: Accountability and transparency in service
delivery and the utilization of resources and deliver quality and timely services to the
citizens since the implementation of performance contract in Kenya. On the other hand
other measures of service delivery were rated poorly, that is, there is no significant
improvement of service delivery in terms of Productivity in order to maximize
shareholders, Reduce or Eliminate reliance on the Exchequer and Autonomy to
Government Agencies since the implementation of performance contract in public sector.
Key Words: Perception, Kenyan citizen, Public service delivery, implementation, performance
contracts, Kenya
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