Flexible Work Practices and Job Performance in The Transport and Logistics Industry: The Kenyan Perspective

Hellen Akumu Opuko, Mercy Gacheri Munjuri


The need for flexible working is growing in today’s competitive business environment. Thechanging context of work is creating new challenges and opportunities that companies canonly meet with the sort of agility that flexible working arrangements provide. The purposeof this study was to examine the effect of flexible work practices on job performance at aninternational courier delivery services company operating in Kenya. The research studyadopted a descriptive research design in form of survey where data was collected usingquestionnaires from all the employees of the company in Kenya based in Nairobi andMombasa offices. Stratified random sampling technique was used where all therespondents were selected from different levels within the company. A regression analysiswas done to determine the effect of flexible work practices on job performance. The resultsshowed that Flexible working is regarded as an effective way to achieve work life balancein the company. The study findings showed a strong and positive correlation (.994) betweenflexible work practices and job performance. The variables were found to have asignificant impact on flexible work practices and job performance. The study concludedthat Flexible Work Practices have a strong positive effect on Job Performance. It wasrecommended that the company designs and implements policies around Flexible WorkPractices; create awareness programs to sensitize employees on the benefits of suchpractices to self and organization, and that it aligns its Flexible Work Practiceprograms/initiatives to the business strategies

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